Returns & Refunds
We offer free returns on every product we sell. If something isn't right, you have 30 days from delivery to send it back for a full refund — no restocking fee.
How it works
- Email support@ironwatt.com with your order number within 30 days of delivery and tell us what you'd like to return.
- We'll send you a prepaid return label and pickup/drop-off instructions.
- Items should be returned in the condition they arrived in, with original packaging where possible, so they can be safely reshipped or restocked.
- Once we receive the return, we refund the full purchase price to your original payment method. Refunds are issued within 5–7 business days of receipt.
Freight-shipped items
Large battery systems and other freight-shipped items are returned the same way — free of charge — but may take a little longer to arrange pickup given their size and weight.
Damaged or incorrect items
If an item arrives damaged or isn't what you ordered, contact us right away and we'll arrange a free return and replacement or refund — this doesn't count against the standard 30-day window.
Looking for warranty coverage instead of a return? See our warranty policy.